Access your loan account
Visit our online portal to make payments, set up automatic drafts, and view your monthly statements. If this is your first time accessing the portal, you will be prompted to make an account using your servicing loan number.
Customer Service:
Toll-Free Number: 1-866-760-3703
Email: loaninfo@newdayservicing.com
FAX: 1-866-466-8097 Ext 90531
Website: Copy and paste (or type):
www.newdayusa.com/myloan
Hours of Operation:
Mon - Fri - 8:00 a.m. to 8 p.m. EST
Sat - 10:00 a.m. to 2 p.m. EST
Request payoff statement
Visit our online portal for payoff inquiries.
Trouble paying?
We may be able to help. Contact our Homeowners Assistance Team at (866) 515-9015 or assistance@newdayservicing.com. We will do everything we can to assist you.
Additional support
Customer care representatives are standing by at (866) 760-3703 to assist you with an existing NewDay USA mortgage.
Questions about VA loans?
Visit our FAQ page for general information and answers to common VA loan questions.
Interested in a new loan?
Call 800-405-4187 to speak with a friendly loan specialist about our financial services. Or apply online 24/7.
If you are receiving mail from NewDay USA and you would prefer not to, please send an email to RFL@NewDayUSA.com with subject line “Do Not Mail.”
To help us properly unsubscribe you from our mailing list, please make sure to include the below information in your email:
Name
Address
Reservation # on your mail piece
You will receive a confirmation email once you send us your request. Please note, due to the mailing cycle, it may take 3-4 weeks for you to stop receiving mail from NewDay USA.
Please contact our Customer Service team at telephone number (877) 236-8146 or by email at CustomerService@NewDayUSA.com.
If NewDay is unable to provide a resolution, you have the right to file a complaint with the Consumer Financial Protection Bureau (CFPB). The CFPB may be contacted at telephone number 855-411-2372, through their website at www.consumerfinance.gov/complaint/ or by mail at Consumer Financial Protection Bureau, P.O. Box 27170, Washington, DC 20038.
