Getting to Know the NewDay USA Team: Skyla Rodriguez, Customer Experience Coordinator, Shares a Powerful Veteran Support Story
Hello, I'm Skyla Rodriguez, Customer Experience Coordinator at NewDay USA. Today, I want to share with you a meaningful experience I had while working with veteran families.
The Impactful Veteran Support Story
In the past seven months, I had the privilege of working with a blind veteran who was going through a difficult time. Working with visually impaired individuals can present a unique set of challenges. For many, their disability can create feelings of isolation and hopelessness, as they struggle to navigate a world that is often not designed with their needs in mind.
In these circumstances, it is so important to show compassion and understanding, to value each person for who they are, and to help them as best we can on their path to greater independence and fulfillment. We can support them in feeling seen and heard and in realizing they are not alone in their challenges by taking the time to listen to their needs and concerns.
After their service, many veterans encounter a variety of difficulties, including with their physical and mental health, financial instability, and difficulty readjusting to civilian life. It is crucial to help and respect them in any way we can, both from general human compassion, and also because these challenges are frequently a direct result of the sacrifices they made while serving our country. I was delighted to be able to help this outstanding veteran in that way.
How We Helped Our Veteran In Need
Being compassionate, patient, and taking the time to listen is the best thing you can do for people facing difficulties like our wonderful gentlemen and veteran. It can make all the difference in their day and even their life.
During one of our phone calls, I was able to patiently listen to him and offer support. As we talked, he opened up more and shared his struggles. I was able to give him all the time he needed to communicate his needs and situation at his own pace and offer some guidance and resources that he had not considered before.
The most rewarding part was that after our conversation, he sent me a detailed email expressing his gratitude and how he felt like the most important person to work with while we were on the call together. Reading his email from him made me realize how much of an impact we can have on someone's life by simply listening and caring. It made me so proud to be part of NewDay USA where we are compassionate and committed to helping veterans, and that every little bit of support can go a long way in making a difference in their lives.
NewDay USA's Commitment to Veterans
At NewDay USA, we are devoted to giving our veterans the financial support they require in the form of VA purchase and cash-out loans, to accomplish their objectives and overcome any obstacles that may arise. We are available to assist you whether you need assistance refinancing your mortgage or obtaining a VA loan – NewDay USA is your expert in VA refinance and purchase loans. We are proud to be a part of empowering veterans to realize their goals and create a better future for both themselves and their families. Thank you for reading about my experience with a wonderful veteran in need!
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